Actions are guest requests that require direct human intervention. These are situations where the virtual assistant cannot handle the task alone, and a property manager or staff member needs to step in.
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Examples of Actions include:
- A guest asking for more towels.
- A request for maintenance or repairs.
- Any service that involves delivering items or performing physical tasks.
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Since Actions require real-time attention, they are automatically forwarded to the appropriate team members for a prompt response. Unlike Questions, which the system can learn, Actions will always need human interaction.–