Our AI Guest Assistant
Instant, accurate and personalized responses on any channel and in any language.
What is LiliHo’s AI Assistant?
LiliHo’s AI Assistant is built specifically for the vacation rental industry. It’s not a generic chatbot — it understands reservations, stays, guests, issues and real operational context.
It replies automatically within seconds, keeps your brand tone, and ensures a smooth experience before, during and after each stay.
Beneficios:
24/7 guest support
Automatic translation into 150+ languages
Accurate answers powered by real PMS data
Reduced workload for your team
Fewer errors and higher guest satisfaction
How it works
LiliHo’s AI Assistant acts as a natural extension of your team. It understands the context of each guest, uses real data from your properties, and applies your rules and communication style to deliver clear, human and consistent responses. Everything happens automatically, maintaining service quality even during peak seasons.
Understands every message
Identifies intent, language, urgency and context to understand exactly what the guest needs.
Uses real data
Pulls information directly from your PMS: dates, reservation status, assigned property, address and specific instructions.
Provides the best answer
Generates accurate, on-brand responses without inventing information, adapted to the guest’s language.
Learns from your team
Hands off to your staff when needed and becomes smarter with every interaction and correction.
How the Assistant uses your knowledge
LiliHo gathers all the information you already use to manage your properties — PMS data, access instructions, house rules, guides and documents — and organizes it intelligently so everything works seamlessly with your workflow.
The assistant understands your content, respects your tone, and follows your processes, ensuring that every response maintains the same clarity and consistency you would offer yourself.
And over time, LiliHo learns from the way you and your team interact with guests. Every correction or adjustment helps improve its accuracy and alignment with your communication style. The more you use it, the smarter and more useful it becomes.
Real use cases
