Automatic messages that work for you
Automate communication with your guests at every stage of their stay. Create your own templates and send automated messages via WhatsApp or your preferred channels — always at the right moment.
What Automated Messages (Flows) Are
LiliHo’s automated messages allow you to send essential information without manually typing or copying and pasting every time.
You create your own templates, choose the content, define the placeholders or variables you want to use, and decide exactly when each message should be sent.
LiliHo uses real guest and reservation data to make sure every template is sent when it actually makes sense within the natural flow of the guest’s stay: before arrival, during their time at the property or after check-out.
How our automated messages work
Messages at the right time
LiliHo uses real PMS data — dates, reservation status, property and channel — to send each template exactly when the guest needs it.
Templates created by you
You define the message, tone and structure. Create as many templates as you need, fully adapted to your vacation rental operations.
Variables that personalize every message
Add placeholders to automatically insert the guest’s name, address, schedules, access codes or any relevant detail. Every message feels personal.
Conditions based on your PMS
Depending on your PMS, you can use conditions like reservation confirmation, check-in, modification or cancellation. We can also detect guest signals to trigger key messages such as asking for a review.
Types of messages you can automate
Before the stay
- Booking confirmation
-
Arrival instructions
-
Online check-in
-
Access codes
-
Pre-travel recommendations
- …
During the stay
-
Welcome message
-
Important reminders
-
Guides or manuals
-
Local recommendations
-
Useful links
-
…
After the stay
- Check-out reminder
-
Automatic review request
-
Thank you message
-
Satisfaction follow-up
-
Loyalty messages
-
…
Benefits for your business
When guests receive clear, personalized messages at the right moment — whether through WhatsApp Business, OTAs or your direct channels — their experience improves instantly. Questions decrease, issues drop and your team saves valuable time to focus on what truly matters.
Automation also helps you maintain consistent service quality even during peak seasons. You reduce manual messaging, avoid errors, increase guest satisfaction and scale your communication effortlessly.
And thanks to the integration with your PMS and channel manager, managing your vacation rental properties becomes more coherent, agile and easy to coordinate day to day.
Features
Explore LiliHo's Advanced Features
Human-Like
Interaction:
Conversations feel real and natural, so every guest feels valued.
Multilingual
Mastery:
Speak your guests’ language, with communication in over 150 languages.
24/7 Guest
Support:
Always available, LiliHo responds around the clock, improving your guests’ experience.
Enriched
Content:
Send documents, images, and smart placeholders for clearer communication.
Smooth Guest Validation:
LiliHo verifies guest identity via phone number for smooth, secure access.
Unified
Inbox:
Manage all conversations from one place — stay organized and in control.
Automated
Flows:
Trigger alerts and automate tasks to reduce team workload.
Continuous
Learning:
It gets smarter with each guest message — fewer repetitive questions, better answers over time.
Automate Your Messaging. Stop Repeating Yourself.
Save time, reduce costs, and deliver outstanding service — without constantly checking your phone.
