FAQ'S
Most frequent questions and answers
Welcome to our Frequently Asked Questions. Here you’ll find how LiliHo — the guest communication automation platform for vacation rental teams — helps you save time, improve guest satisfaction, and reduce operational workload.
About LiliHo
LiliHo is a guest communication automation platform for vacation rental teams. It centralizes your messages, automates repetitive tasks, replies with AI, and connects to your PMS to work with real data from your bookings and properties.
LiliHo isn’t a generic chatbot: it’s a guest communication automation platform built specifically for vacation rentals. It replies naturally in over 150 languages, without following rigid scripts, adapting to the context of each conversation.
No. LiliHo handles repetitive messages and frequently asked questions, so your team can focus on what truly needs a human touch. It doesn’t replace people — it frees up their time.
Control & Trust
Absolutely. From the control panel you can monitor and adjust every conversation, personalize replies, step in manually whenever you want, and keep your brand’s tone at all times.
Lili is trained on real data from each property and learns from every interaction. If it detects a question it can’t answer with confidence, it escalates it to a person instead of risking an incorrect reply.
No. The assistant only replies based on real data from your PMS, your rules, your guides and documents, and the information you set up. If it doesn’t have an answer, it doesn’t invent one — it asks or hands off to your team.
How It Works
Yes. LiliHo can retrieve codes from your favorite tools or your PMS, send check-in links, share access instructions, and notify you when the apartment is clean.
It syncs with your Property Management System (PMS) to pull relevant data about your properties. You can also enrich it with documents, guides, and custom replies tailored to each listing.
LiliHo integrates directly with Avantio, AvaiBook, Hostify, Lodgify and Icnea. If you use a different PMS, get in touch — we’re continuously expanding integrations, and it’s likely already in development.
No. LiliHo adapts to your existing processes — online check-in, smart locks, key boxes, or hybrid systems — not the other way around.
Business Results
Better guest communication improves their experience, which translates into better reviews, more direct bookings, and higher occupancy. LiliHo automates key processes that boost loyalty and reduce reliance on intermediaries.
Managing properties can be overwhelming. LiliHo automates repetitive tasks, reduces human error, and lets you operate with smaller teams — so you can focus on delivering quality service while keeping costs under control.
LiliHo connects to your PMS in minutes and automatically absorbs your documents and guides. Most managers have their communication fully automated within the same week they connect.
Security & Privacy
Privacy is a priority. All information is handled under advanced encryption and in compliance with data protection regulations. Your guests’ data is always protected.
Yes. LiliHo is designed to comply with current regulations, ensuring that automated communications respect data privacy and security, as required by GDPR.
Still have questions?
Contact us or book a free demo to discover how our AI assistant for guest communication can transform your operation