We support your guests at every stage of their stay
LiliHo adapts to your workflow to deliver full automation of the guest’s arrival and departure, fully aligned with your tools and processes.
We connect to your PMS and use real reservation data to send online check-in links, access codes, personalized instructions and timely updates — ensuring a smooth experience from the moment the guest books until they leave.
Adapted to your way of working
Every manager and every property operates differently.
That’s why LiliHo adapts to the tools you already use: online check-in platforms, smart locks, lockboxes, access apps or hybrid systems, all while automating the guest’s arrival and departure.
You don’t need to change your processes. We simply connect to your PMS, retrieve real reservation data and automatically send the guest everything they need at the right moment.
How it works
Arrival and access automation combines all the real information we pull from your PMS with the tools you already use to manage your properties. Everything happens at the right time and fully aligned with your operational workflow.
Right timing for every message
We read reservation dates and status from the PMS to send arrival instructions, notify guests when the apartment is clean, or deliver access codes exactly when they’re needed.
We use your tools and systems
We can send online check-in links, access codes, smart lock instructions or any method you use for your vacation rental properties.
Clear and personalized instructions
Directions, access details, house rules, how to get there and any additional information you define. Everything is adapted to the property, the guest and their language.
Learns from your team
Because we receive real-time cleaning and property status directly from your PMS, we know when the apartment is ready. We automatically notify the guest without you having to follow up manually.
Automated check-out
The automation continues through the guest’s departure, including:
Check-out reminders
Property-specific instructions
Key return or lock-up guidance
Thank-you messages
Review requests at the ideal moment
Benefits for your business
When guests receive clear, personalized and timely information — whether via WhatsApp Business, OTAs or your direct channels — their experience improves immediately. Questions decrease, issues drop and your team gains valuable time to focus on what truly matters.
Automation helps you maintain consistent service quality even during peak demand. You reduce manual work, prevent errors, improve guest satisfaction and scale your communication effortlessly.
And thanks to the integration with your PMS and channel manager, managing your vacation rental properties becomes more coherent, agile and easy to coordinate day to day.
Features
Explore LiliHo's Advanced Features
Human-Like
Interaction:
Conversations feel real and natural, so every guest feels valued.
Multilingual
Mastery:
Speak your guests’ language, with communication in over 150 languages.
24/7 Guest
Support:
Always available, LiliHo responds around the clock, improving your guests’ experience.
Enriched
Content:
Send documents, images, and smart placeholders for clearer communication.
Smooth Guest Validation:
LiliHo verifies guest identity via phone number for smooth, secure access.
Unified
Inbox:
Manage all conversations from one place — stay organized and in control.
Automated
Flows:
Trigger alerts and automate tasks to reduce team workload.
Continuous
Learning:
It gets smarter with each guest message — fewer repetitive questions, better answers over time.
Automate Your Messaging. Stop Repeating Yourself.
Save time, reduce costs, and deliver outstanding service — without constantly checking your phone.
